Help Center
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Troubleshooting
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Frequently Asked Questions
HUZZLE is a spin-to-win game where you can win prizes by spinning the wheel. Sign in with your tokenwear account, join a tournament, and start spinning! Each spin costs 1 spin credit, and you can win various prizes including physical products, digital vouchers, and other special rewards.
Click the "Sign In" button in the top navigation. We support tokenwear account. Make sure you have a tokenwear account or create one at https://tokenwear.xyz/register.
You can get more spins by purchasing them with card or crypto, refer a friend, loading spin voucher, burning points or winning them in tournaments. Click the "Get Spins" modal for current pricing and options.
When you win a prize, it will be automatically added to your account. You can view all your wins in the "My Wins" section. Some prizes may need to be claimed within a certain time period. You can claim your prize by clicking the "Claim" button in the "My Wins" section.
Tournaments are time-limited events where players compete for prizes. Each tournament has specific rules, prize pools, and time limits. Join tournaments to increase your chances of winning bigger prizes! You can join a tournament by clicking the "Play game" button in the "Tournaments" section.
Burn Island is a special feature where you can burn [destroy] points to receive more spins. This helps maintain the economy and provides additional spinning opportunity.
Most prizes are automatically claimed when you win them. For special prizes that require manual claiming, go to "My Wins" and click the "Claim" button. Make sure to claim within the expiry period. You can claim your prize by clicking the "Claim" button in the "My Wins" section.
If you lose connection during a spin, don't worry! The result is determined on the server side. Check your "My Wins" section or refresh the page to see if you won anything. You can claim your prize by clicking the "Claim" button in the "My Wins" section.
Click on your Edit profile in your dashboard. You can update your avatar, and other profile information there.
Yes! HUZZLE uses provably fair technology to ensure all spins are truly random and cannot be manipulated. All random numbers are generated using Math.random() on the server side which does not allow you to set a seed value to recreate a specific sequence of random numbers.
Troubleshooting
Account not signing in
Make sure you have a tokenwear account or sign up at https://tokenwear.xyz/register. You need to be on the login page to sign in. Try refreshing the page and signing in again. You can contact support by clicking the "Contact Support" button in the top navigation.
Spin not working
Check if you have enough spins remaining in your account. Try refreshing the page if the issue persists. You can contact support by clicking the "Contact Support" button in the top navigation.
Prize not showing up
Check your "My Wins" section. Some prizes may take a few minutes to appear. If it's been more than 10 minutes, contact support. You can contact support by clicking the "Contact Support" button in the top navigation.
Page not loading
Clear your browser cache and cookies, then refresh the page. Make sure you have a stable internet connection. You can contact support by clicking the "Contact Support" button in the top navigation.
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